Paper or Plastic?

In my desire to help the environment, I've decided to use canvas bags for all my shopping needs. That way there are a few less bags heading to the landfill. My trouble has been that I have an assortment of 6 bags that are in the car but whenever I go into a store I forget them. And once I'm in Leevers with three kids, I'm highly unlikely to drag the entourage back out to the car and retrieve them.

But I'm proud to say that the other night I finally remembered! Unfortunately, the check-out experience did not start out well. The conversation went like this...

Me: I've got these bags to use, where would be the easiest place to put them so we can bag the groceries?
Clerk: [sigh] You can bag them yourself, otherwise you need to wait until I ring every thing up and then I'll start bagging them.
Me: OK, I can bag, let me empty the cart first. (As I empty, I notice a box of cereal has been opened, so I tell her I don't want it. Another big sigh as she takes it from me.) Um, can someone get me another one, or should I run get it?
Clerk: Go get it, this is going to take awhile. (As I turn to leave I see another clerk has come to help her start bagging. This clerk smiles and says, "You have your own bags -what should I put in them first? The vegetables?" I nod and say that would be great and run off to the cereal aisle.)

By the time I get back the original clerk has done a complete 360 - no more attitude, no more sighs and both clerks are smiling. The second clerk says, "More and more people are bringing in their own bags, I think it's a wonderful idea." The first clerk comments that she always asks for paper instead of plastic because she reuses them for all sorts of things. We all helped finish bagging and at the end the first clerk gave me a smile and said, "Have a great night!"

So, what happened in the few minutes I ran to get the new box of cereal? Obviously something did, the change in the clerk's attitude was vastly improved when I came back. I'm not sure what was said, but it was done in a way that didn't make the clerk mad, but let her see that it was, in fact, important to be respectful of the choices people make. I applaud the woman who stepped in to bag groceries and the way she handled the situation... if only all bosses and co-workers could do the same.